Terms of Service

By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. • You must be at least 18 years old to use our services • You represent that you have the authority to enter into this agreement • If using on behalf of a company, you have authority to bind that entity • These terms constitute a legally binding agreement between you and Digital Lab If you do not agree to these terms, you must not access or use our services. We reserve the right to modify these terms at any time, and continued use constitutes acceptance of modified terms.

Digital Lab provides a range of digital marketing, creative, and SaaS services: Digital Services: • Brand Building & Strategy • Video Editing and Production • Web Development and Design • Graphic Design and Branding • Copywriting and Content Creation • Social Media Management • Advertisement Campaign Management • SEO Optimization Services • Business Automation SaaS Products: • Digital Lab offers proprietary SaaS products alongside our digital services • SaaS products operate on a credit-based system • Credits can be purchased in various packages • SaaS access is governed by your subscription plan Service specifications, deliverables, and timelines are defined in individual project agreements or statements of work. We reserve the right to modify or discontinue services with reasonable notice.

As a user of our services, you agree to: • Provide accurate and complete information • Maintain the confidentiality of your account credentials • Notify us immediately of any unauthorized access • Use services only for lawful purposes • Not interfere with or disrupt our services • Not attempt to gain unauthorized access to our systems • Respect intellectual property rights • Comply with all applicable laws and regulations • Not resell, sublicense, or redistribute SaaS product access without authorization Violation of these obligations may result in suspension or termination of services without refund.

The following terms apply specifically to Digital Lab SaaS products: Account & Access: • Access is granted on a subscription basis • Each subscription is for a single user/organization unless otherwise specified • You are responsible for maintaining account security Credits & Usage: • SaaS products operate on a credit-based system • Credits are purchased as part of your subscription or separately • Unused credits are eligible for a 100% refund (see our Refund Policy) • Credits may expire based on your subscription plan terms • Credit usage is tracked and viewable within your dashboard Availability & Support: • We aim for 99.9% uptime but do not guarantee uninterrupted access • Scheduled maintenance windows will be communicated in advance • Technical support is available during business hours (Mon–Fri, 9 AM – 6 PM PKT)

All fees and payment terms are as follows: • Prices are quoted in USD/PKR as specified in the invoice • Payment is due according to the invoice terms (typically net 15 or 30 days) • Late payments may incur interest charges of 1.5% per month • We accept major credit cards, PayPal, and bank transfers • All fees are non-refundable unless stated otherwise in our Refund Policy • Prices are subject to change with 30 days notice • Taxes are additional and will be charged as applicable For project-based work, we typically require 50% upfront and 50% upon completion. Monthly retainers are billed in advance. SaaS subscriptions are billed according to the selected plan cycle.

Ownership and usage rights are defined as follows: Client Ownership: • Final deliverables become client property upon full payment • Includes agreed-upon source files and assets • Limited to the scope defined in the project agreement Agency Ownership: • We retain rights to pre-existing materials, tools, and methodologies • Portfolio usage rights for completed work • Templates, frameworks, and proprietary processes • All SaaS product software, code, and underlying technology Third-Party Assets: • Stock photos, fonts, and licensed materials require separate licensing • Client is responsible for obtaining necessary rights and permissions • We will specify third-party dependencies in project agreements

We are committed to protecting confidential information: • We will not disclose client confidential information to third parties • Exception: Information necessary for service providers under NDA • Confidentiality obligations survive termination of services • We implement reasonable security measures to protect information Non-Confidential Information: • Information already in the public domain • Information independently developed by us • Information received from third parties without restriction • Information required to be disclosed by law Clients should mark confidential materials as "Confidential" for clear identification.

Our warranties and disclaimers: We Warrant: • Services will be performed with professional skill and care • Work will substantially conform to agreed specifications • We have the right to provide the services offered Disclaimer: • Services are provided "as is" without additional warranties • We do not guarantee specific business results or outcomes • No warranty for third-party products or services • No warranty for interruption-free or error-free services • SaaS products are provided on an "as available" basis Your sole remedy for breach of warranty is re-performance of services or refund of fees paid for the deficient services (at our discretion).

Our liability is limited as follows: Maximum Liability: • Our total liability shall not exceed fees paid for the specific service • Applies to all claims, whether in contract, tort, or otherwise Excluded Damages: • No liability for indirect, incidental, or consequential damages • No liability for lost profits, revenue, or business opportunities • No liability for data loss or corruption • No liability for third-party claims Exceptions: • Liability for gross negligence or willful misconduct • Liability that cannot be excluded by law • Liability for personal injury or death This limitation applies to the maximum extent permitted by law.

Services may be terminated under these conditions: By Client: • 30 days written notice for ongoing services • Immediate for project-based work with payment for completed work • SaaS subscriptions can be cancelled anytime; unused credits are refundable By Agency: • 30 days written notice without cause • Immediate for breach of terms, non-payment, or illegal activity • Immediate if continued services are not feasible Upon Termination: • All outstanding fees become immediately due • We will deliver completed work upon payment • Client must cease using our services and materials • SaaS product access will be revoked • Confidentiality obligations continue

Disputes will be resolved through the following process: Step 1 – Negotiation: • Good faith negotiations for 30 days • Senior management from both parties will meet Step 2 – Mediation: • Non-binding mediation if negotiation fails • Neutral mediator mutually agreed upon • Each party bears own costs Step 3 – Arbitration: • Binding arbitration under applicable arbitration rules • One arbitrator mutually selected • Location: Lahore, Pakistan • Costs split equally Governing Law: • These terms are governed by the laws of Pakistan • No class actions permitted Injunctive Relief: • Either party may seek injunctive relief in court for IP infringement or confidentiality breaches

For questions about these Terms of Service: Company: Digital Lab Email: info@digitallabservices.com Phone: +92 326 5929677 Address: Ali Hussain Abad, Lahore, Pakistan Last Updated: April 2026 Effective Date: April 15, 2026