Return Policy

At Digital Lab, we understand that circumstances change. Our Return Policy works in direct coordination with our Refund Policy to ensure a seamless experience. Key Principle: Whenever any service or product application qualifies under our Refund Policy, it will be automatically reflected in the Return process. You do not need to submit a separate return request — once a refund is approved, the return is considered processed. This policy covers: • Digital agency services (brand building, web development, graphic design, video editing, social media management, SEO, ads management, copywriting) • SaaS product subscriptions and credits • Any bundled service packages

Since all our services are digital and intangible, traditional physical returns do not apply. Instead, returns are handled as follows: Automatic Return Processing: • When a refund is approved under our Refund Policy, the "return" is processed automatically • No physical items need to be shipped back • Digital deliverables already shared may be retained by the client at Digital Lab's discretion • Access to ongoing services is revoked upon return processing What Happens Upon Return: • Project access and work-in-progress files are archived • Any active service subscriptions are paused or cancelled • Credentials and account access provided for the project are revoked • The refund amount is processed per the Refund Policy timeline Non-Returnable Services: • Services that have been fully delivered and approved by the client • Third-party purchases made on the client's behalf (domains, hosting, ad spend) • Consultation sessions that have already been conducted • Content that has been published or gone live

SaaS Product Credit Returns: Unused Credits: • If you have purchased credits and have not used them, a return is automatically eligible • 100% of unused credits are refundable — no questions asked • Simply request a refund; the return is processed simultaneously Subscription Returns: • SaaS subscription fees are non-returnable once the billing cycle has started • If you cancel before the next billing cycle, no return is necessary • Access continues until the end of the current paid period Data Upon Return: • You will be given 30 days to export your data before account closure • After 30 days, all data associated with the account is permanently deleted • We can provide data export assistance upon request • Exported data is provided in standard formats (CSV, JSON, PDF)

How Returns Are Handled: Step 1 – Refund Request Triggers Return • Submit a refund request as outlined in our Refund Policy • Email info@digitallabservices.com with subject: "REFUND REQUEST" • Our team reviews the request within 3 business days Step 2 – Automatic Return Processing • Once the refund is approved, the return is automatically initiated • No additional action is required from the client • You will receive a confirmation email detailing the return Step 3 – Service/Access Revocation • Active service access is revoked or paused as applicable • SaaS product access is adjusted based on the return type • Project files are archived for 90 days (available upon request) Step 4 – Refund Completion • Refund is processed to the original payment method • Standard processing time: 7–14 business days • International transactions may take up to 21 business days

Certain situations require special handling: Partial Returns: • If only part of a service package qualifies for return, only that portion is processed • The remaining services continue as normal • Pricing is adjusted proportionally Bundled Packages: • Returns for bundled packages are evaluated on a case-by-case basis • Individual components may have different return eligibility • The overall package discount may be adjusted upon partial return Disputed Returns: • If you disagree with a return decision, you may escalate to senior management • Provide additional documentation to support your case • We aim to resolve all disputes within 15 business days Force Majeure: • In cases of natural disasters, pandemics, or other extraordinary events • Full returns are processed for undelivered services • Flexible alternatives (rescheduling, credits) are offered where possible

Please keep the following in mind: • Returns and refunds are interconnected — a return is always tied to an approved refund • You cannot request a return without going through the refund process • All returns are final once processed • Digital Lab reserves the right to retain copies of delivered work for portfolio purposes (unless otherwise agreed) • This Return Policy is subject to change with 30 days notice For any questions or concerns about returns, please contact us at info@digitallabservices.com.

For return-related inquiries: Company: Digital Lab Email: info@digitallabservices.com Phone: +92 326 5929677 Address: Ali Hussain Abad, Lahore, Pakistan Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (PKT) Last Updated: April 2026 Effective Date: April 15, 2026